Credit and collections clerk positions are often entry-level, although many firms seek up to several years of experience.
Candidates should have excellent customer service, negotiation, communication and analytical skills. A college or university degree in accounting or a related area is preferred.
Typical Duties of a Credit or Collections Clerk:
- Creating and maintaining credit history files
- Analyzing and assessing the creditworthiness of account/client using external credit risk management tools/reports
- Supporting the collection efforts/calls for accounts receivable portfolio
- Documenting daily collections activity
- Researching account disputes and billing discrepancies
- Performing account/payment reconciliations
- Responding to credit inquiries from external and internal clients
- Identifying delinquent accounts requiring external collection efforts
- Identifying bad debt or financial exposure