Coronavirus (COVID-19)

FAQs for Contract and Temporary Employees

Important for those currently on assignment or deployed on a project:

Q: What if I test positive for Coronavirus (COVID-19)?

Do not report to work if you are on an assignment or project. Call 1.855.744.6947 immediately and let us know you have tested positive for COVID-19, and you will receive further guidance. If you feel that you contracted COVID-19 in the workplace, you may be entitled to worker’s compensation benefits available in your province and you are encouraged to contact the applicable workers compensation body.

Q: What if I may have been exposed at my worksite to someone who tested positive for COVID-19?

Please follow the public health guidance in your province, the client’s protocol and direction, and call Customer Service at 1.855.744.6947 immediately and you’ll be given further guidance. Further, you may be entitled to worker’s compensation benefits available in your province and you are encouraged to contact the applicable workers compensation body.

Q: What if I feel sick? What should I do?

Your health and wellbeing are of the utmost importance. Contact your local Robert Half office or talent solutions professional if you are unwell. Do not report to work, or if you are at work, go home immediately. Seek medical attention as soon as possible and review your province’s guidelines for COVID-19 testing, as you may be eligible or required to get a COVID-19 test.

If you are diagnosed with COVID-19, do not contact your talent solutions professional, instead contact customer service immediately at 1.855.744.6947 for further guidance. Your talent solutions professional will inform the client about your availability and when you are able to return to work

Q: What if the client’s worksite where I work closes?

Contact your local Robert Half office or talent solutions professional right away and let them know the client has decided to close their office(s) for a period of time. Your talent solutions professional will work with the client to determine if your work can be done remotely and if you can do so. If remote working is not possible, your assignment or project may end; often this is at the client’s discretion. We will do our best to find another opportunity for you to continue working.

You may be eligible for income replacement and/or workplace-related benefits provided through the provincial and federal governments, such as the Canada Recovery Sickness Benefit. You are encouraged to review these options on your province’s website and the federal government’s website.

Q: Will I get paid if I am home sick?

If you are on active assignment and become ill due to COVID-19, please contact Customer Service at 1.888.744.9202 regarding your eligibility for COVID-19 related leave pay. You may be eligible for income replacement and/or workplace-related benefits provided through the provincial and federal governments, such as the Canada Recovery Sickness Benefit. You are encouraged to review these options on your province’s website and the federal government’s website.

Q: What if my child’s daycare or school is shut down due to potential Coronavirus exposure?

Explore if you have alternate childcare options. If none are available, contact your local Robert Half office or talent solutions professional, and they can work with the client to determine what accommodation may be available. You may be eligible for a COVID-19 related leave and/or income replacement; you are encouraged to review these options on your province’s website and the federal government’s website. Contact Customer Service at 1.888.744.9202 regarding your eligibility.

Q: What if the client asks me to travel domestically for my assignment?

If a business trip requires you to travel well beyond your regular daily commute, requires air-travel, an overnight stay or extended travel on mass-transit, please contact your local Robert Half office or talent solutions professional. We will work with the client regarding any concerns you may have.

Q: What if I’ve taken a personal trip or vacation and traveled to or from another country, should I inform Robert Half or the client?

If you travelled to a country outside of Canada, please follow government and public health guidance.

If you’ve recently visited a country or area under travel restriction from the Public Health Agency of Canada and World Health Organization, contact your Robert Half office or Talent Solutions Professional for further guidance before returning to work.

Q: What protective measures can I take to prevent possible contraction of COVID-19?

Please refer to and follow the COVID-19 prevention guidelines outlined on the Public Health Agency of Canada’s site that advises such measures as:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze by either sneezing into your elbow or with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty. For further guidance on handwashing visit the Public Health Agency’s handwashing tips site.
  • It is also a good idea to avoid close contact with people in a business setting, e.g., shaking hands. You may inform the individual that while you respect business protocol, you think it is a good idea to avoid hand shaking while this outbreak is happening.

We strongly encourage you to sign up for direct deposit and electronic pay stubs in our Time Reporting and Approval system to help expedite payroll processing (excludes Independent Contractors).