Coronavirus (COVID-19)

FAQ's for Temporary Employees

 

Q: What protective measures can I take to prevent possible contraction of COVID-19?

Follow the guidelines outlined on the Public Health Agency of Canada’s site located here: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze by either sneezing into your elbow or with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty. For further guidance on handwashing visit the Public Health Agency’s handwashing tips site.
  • It is also a good idea to avoid close contact with people in a business setting, e.g., shaking hands. You may inform the individual that while you respect business protocol, you think it is a good idea to avoid hand shaking while this outbreak is happening.

During this challenging time we strongly encourage you to sign up for direct deposit and electronic pay stubs in our Time Reporting and Approval system to help expedite payroll processing (Excludes Independent Contractors).

 

Important for our Robert Half temporary working on assignment or deployed on a project:

Q: What if I test positive for Coronavirus (COVID-19)?

Do not report to work if you are on an assignment or project. Call 1.855.744.6947 immediately and let us know you have tested positive for COVID-19, and you will receive further guidance. Contact the Canadian Workers Compensation Board Review or your Robert Half office.

Contact your Staffing Professional, and they will communicate with the client directly.

Q: What if I may have been exposed at my worksite to someone who tested positive for COVID-19?

Please contact your local Robert Half office immediately and tell your Staffing Professional that you believe you’ve been exposed at your worksite to someone who tested positive for COVID-19. You’ll be given further guidance.

Q: What if I feel sick? What should I do?

Your health and wellbeing are of the utmost importance. Contact your local Robert Half office or Staffing Professional if you are sick, do not report to work, or if at work, go home immediately. Seek medical attention as soon as possible. If you are diagnosed with COVID-19, stay home until you have recovered and have been medically cleared to return to work. Your Staffing Professional will inform the client about your availability and when you are able to return to work.

Q: What if the client’s worksite where I work closes?

You will be paid accrued sick leave if you are in a locality requiring sick leave. Anything beyond earned sick leave is time off without pay. Contact your local Robert Half office or Staffing Professional, and they can work with the client to determine if any of the work can be done remotely. If not, your assignment may end; often this is at the client’s discretion. We will work with you to find another assignment or project, based on your availability. If you are not in a location that requires paid sick leave, you may be eligible to apply for unemployment insurance depending on local/provincial laws. Please contact customer Service at 1.888.744.9202 to request an ROE, then contact your local unemployment office.

Q: Will I get paid if I am home sick?

You will be paid accrued sick leave if you are in a locality requiring sick leave. Anything beyond earned sick leave is time off without pay. If you have paid sick leave available, eligible candidates can access their balance on the Sick Pay Timesheet/History link from their My Home page in the Online Time Reporting and Approval System. Contact 1.888.744.9202 with any additional questions. You may be eligible to apply for unemployment insurance depending on local/provincial laws. Contact your local unemployment office.

Q: What if I’m asked to travel internationally for my assignment?

Travel for employees is suspended to all countries noted on the Public Health Agency of Canada and World Health Organization restricted lists, and based on the latest government advisories and notifications. Countries with travel notices change frequently. Robert Half is monitoring these notices and you are encouraged to do so too. If you are comfortable travelling, follow the travel guidelines on the Public Health Agency of Canada’s website. If you are not comfortable travelling, you are not required to go. Contact your local Robert Half office and let them know you have been asked to travel and you do not feel comfortable doing so. We will work with the client regarding your concerns.

Q: What if the client asks me to travel domestically for my assignment?

If a business trip requires you to travel well beyond your regular daily commute, requires air-travel, an overnight stay or extended travel on mass-transit, and you are not comfortable doing so, please contact us. Inform your local Robert Half office or Staffing Professional that you have been asked to travel and you do not feel comfortable doing so. We will work with the client regarding your concerns.

Q: What if my child’s daycare or school is shut down due to potential Coronavirus exposure?

Explore if you have alternate childcare options. If none are available, contact your local Robert Half office or Staffing Professional, and they can work with the client to determine if any of the work can be done remotely. If not, your assignment may end; often this is at the client’s discretion. We will work with you to find another assignment or project, based on your availability. If you are not in a location that requires paid sick leave, you may be eligible to apply for unemployment insurance depending on local/provincial laws. Please contact customer Service at 1.888.744.9202 to request an ROE, then contact your local unemployment office.

Q: What if I’ve taken a personal trip or vacation and traveled to or from another country, should I inform Robert Half or the client?

If you travelled to a country without Government of Canada or WHO (World Health Organization) travel restrictions, and you are not experiencing any illness or symptoms, you are not required to communicate information about your travel.

If you’ve recently visited a country or area under travel restriction from the Public Health Agency of Canada and World Health Organization, contact your Robert Half office or Staffing Professional for further guidance before returning to work.

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