Job Seekers FAQ

Are you looking for a candidate? See employers FAQ.

 

Working with Robert Half

Q : I’ve never used a staffing agency. How does it work?

You're more than just a resume or an application. That’s why we work so hard to understand your career goals—so we can help you achieve them by finding you a job that is the right fit for you, whether it’s remote or on-site. We work with top local companies, and we’re always looking for in-demand job candidates to help staff our clients’ temporary and full-time positions. We’ll also help you in other ways, such as improving your resume, prepping you for interviews and sharing local hiring trends.Learn more.

Q : Do I have to pay for this service?

No, we never charge job seekers for our services. Search our open jobs or upload your resume.

Q : Where are you located?

With more than 325 staffing locations, Robert Half can provide you with assistance where and when you need it. Find an office near you.

Q : I want to work remotely. Can you help?

Yes, many of our clients are looking for skilled remote candidates to fill their open temporary and full-time roles. We can offer assistance to help you work securely from home, if necessary. Start searching for remote jobs now.

Q : How do I sign up with Robert Half to help me find a job?

Simply search open jobs on our website and apply for jobs you feel are a good match for you. We’ll then contact you if your skills and experience meet the requirements of an open position or match what our clients typically look for. You can also upload your resume and we’ll get in touch if you’re a good match for any open positions.

Q : What are the benefits of working with Robert Half

Temporary and consulting professionals who work with Robert Half receive all the benefits that come from joining the leader in the specialized staffing industry — including access to top jobs, competitive pay, and free online training. Find out more.

Q : What kind of training and certification programs do you offer?

Robert Half is pleased to offer our candidates a comprehensive online training program. With a library of over 8,000 courses, we offer a wide variety of IT, desktop and business skills course selections as well as online books from Books24x7. For your convenience, courses are available 24 hours a day, seven days a week.

 

Finding a Job

Q : I’m looking for a job. Can you help?

We can help. We work with top local companies that have openings in your location, and we’re always looking for in-demand job candidates to help staff our clients’ temporary and full-time positions. We hire for both remote and on-site roles and place job candidates in the accounting, finance, technology, legal, administrative, marketing and creative fields. Start your job search now.

Q : Do you hire candidates for remote roles?

Yes, many of our clients are looking for skilled remote candidates to fill their open temporary and full-time roles. Find an office near you to speak with one of our staffing professionals, or start searching for remote jobs now.

Q : Can I search your open jobs for remote roles?

Yes — start your search for remote jobs here.

Q : How do I submit my resume?

To submit your resume, select your field of interest, fill out the required fields, then upload your file or use your LinkedIn profile. Once you’ve submitted your resume, this serves as your confidential profile. You can apply for jobs on our site and subscribe to job alerts to stay updated on new opportunities that meet your preferences.

Q : I’ve submitted my resume. What happens next?

A staffing specialist will contact you if your skills and experience meet the requirements of an open position or match what our clients typically look for. We receive new job requests every day, so continue to check back frequently and apply to those that match your background, credentials and interests.

Q : I was interviewed. Why hasn’t anyone contacted me?

There may be several possible reasons. Perhaps the position you applied for has been staffed or your experience does not match the client’s specified needs. We have new job openings every day, and we recommend that you keep your resume updated and continue to apply for opportunities that match your skill set.

Q : Do I have to take a skills assessment?

Robert Half offers an online candidate skills evaluation, Robert Half Skills Assessment, to help determine a candidate's proficiencies and skills related to specific software applications and assignment tasks. Your investment in this short assessment provides you with insights about the work culture and environment you perform best in — and allows us to focus on finding the best available opportunity for you.

Q : Why have I not received my skills assessment invitation?

Check your spam or junk email folder. You would have received the email from [email protected]. If you did not receive the skill assessment invitation, please reach out to your staffing professional.

Q : Who do I contact for technical issues with Robert Half Skills Assessment?

Our Robert Half Skills Assessment vendor provides 24/7 support for technical issues. Please contact them at : [email protected].

For all other questions, please reach out to your staffing professional.

 

Work Eligibility and Sponsorship

Q : I am relocating and looking for work in a new city. Can you help?

Robert Half does not typically provide relocation services. You can search our open jobs where you will be moving, and if you find a great opportunity, contact our office there and speak to a recruiter to learn more about the position.

Q : Do you sponsor Canadian work permits?

No, Robert Half does not typically sponsor work permits. Please let your recruiter know upfront that you require a Canadian work permit so that they can determine what, if any, options are available. Search our open jobs.

 

Time Reports and Payroll

Q : Where do I report my time online?

From a mobile device: If you're a temp or independent contractor in Canada, you can also submit your time directly in the Robert Half app. Download the app on your iPhone/iPad or Android device and tap Sign In in the top-right of the Home screen. Once signed in, you should see the time entry card in the "Time Reports" section.

From a desktop computer: If you're logged in to your account, you can access the time reporting system by clicking Time Reports in the top-right of your Dashboard. You can also access the time reporting system if you're not logged in from roberthalf.ca by clicking Time & T4/RL-1 in the top right, then signing in.

Q : What operating system do I need on my phone to submit time reports in the Robert Half app?

For iPhones and iPads, the Robert Half app requires iOS version 13 or higher. For Android devices, the app requires Andoid OS version 9 or higher.

Q : I never received my login information. Who should I contact?

First, check your email. You should have received an auto-generated email from [email protected] with your login credentials. If you did not receive the email, please contact Customer Service to request new login credentials : [email protected] or 1.888.744.9202.

Q : How do I save my time after I've entered my hours in the Robert Half mobile app?

There's no need to save your time reports. The app conveniently autosaves your progress. After you've started entering time, your time report is saved as a Draft. You can close the app and return to it later to continue entering time and submit it once you've entered all hours worked for the time period.

Q : How do I view past time reports?

You can access your time reports from the previous 12 months.

From a mobile device: Sign in and tap the Clock icon in the top-right corner of the Home screen.

From a desktop computer: Sign in to your account, click Time & T4/RL-1 in the top-right of the screen then click Time Report History.

Q : What is the payroll process?

Hours should be submitted for approval each Friday. Payroll is processed Monday through Friday for time reports submitted each day. With direct deposit, funds are usually available within 24-48 hours from when the payroll is issued. If you do not have direct deposit, a live check will be mailed on the day the payroll issues. Please allow five business days for postal delivery of a mailed check.

Q : Who can I contact with payroll questions?

For payroll and time reporting assistance contact Customer Service at : [email protected] or 1.888.744.9202

Q : When will my T4 slip and RL-1 statement be ready?

T4/RL-1 forms are now available on the Time Reports page.

Q : What is DocuSign? Is it secure?

Robert Half uses DocuSign an electronic signature system that allows you to sign many of the required intake documents. DocuSign is a cloud-based service provider that offers a fast, easy and secure way to electronically sign documents. While you are always welcome to sign all documents at our office, the electronic signature process also affords you the time to read through the documents at your leisure.

Q : I forgot my user ID and/or password. How do I access online training?

If you forgot your user ID or password, go to the login page click Forgot your user ID? or Forgot your password? and follow the steps. If you still have questions, contact your local recruiter. For program questions, contact [email protected]. For performance issues, contact SkillSoft technical support at [email protected] or 1-866-754-5435.

 

Mobile App

Q : Who do I contact for help with the Robert Half app?

Please contact [email protected] for general help with the Robert Half app. If you have questions about time and pay, please see the FAQs for Time Reports and Payroll or contact [email protected].

Q : Can I enter and submit my time in the app?

Yes, if you're a temp or independent contractor in Canada, you can now enter and submit your time on your mobile device with the Robert Half app. Download the app on your iPhone/iPad or Android device and tap Sign In in the top-right of the Home screen. Once signed in, you should see the time entry card in the "Time Reports" section. For more information about submitting your time, see the FAQs for Time Reports and Payroll.

Q : How do I set or change my availability status?

Setting and updating your availability status is currently unavailable in the app. We're working on adding this feature to our app and appreciate your patience. In the meantime, please use your favorite web browser to set or change your availability status.

Q : How can I see the jobs I've applied to?

To see jobs you've applied to, tap My Jobs at the bottom of the Home screen, then choose Applied at the top of the screen.

Q : How do I update my existing resume?

Updating your resume isn’t available in the Robert Half app. However, you can always update your Profile by tapping Profile in the bottom-right corner of the app.

 

Account Management

Q : How do I find my username?

From a mobile device: From a mobile device: Your username is typically your personal email address. If that doesn't work, open the app and tap "Forgot username?" on the Sign In screen. Enter your email address in the next screen, tap "Recover Username", and we'll email your username to you.

From a desktop computer: Your username is typically your personal email address. If that doesn't work, click "Forgot username?" on the Sign In screen. Enter your email address in the next screen, click "Recover Username", and we'll email your username to you.

Q : How do I change the email address and username in my Profile?

Sorry, you can't change the email address you used to create your account from our app or website. Please contact your local Robert Half branch office or [email protected] to update your email address.

 

Still Need Help?

Providing an excellent customer experience is a top priority for Robert Half. To share any feedback or get in touch with our Customer Service team, please send us an email.

 

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Click the blue button on your profile page at least once a week to keep your status set to Available.

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Your status will automatically change to Idle and Unknown over time, so update it weekly while you’re looking for work

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