NOC Support Specialist


Salary:

DOE

Location:

Markham, ON

Date Posted:

January 29, 2019

Employment Type:

Full Time

Job Reference:

05050-0010740274

Staffing Area:

Technology & IT


Description
Our client, Canada?s largest and fastest growing carrier offering a host of communication services is currently looking for a Full Time NOC Support Specialist to join their NOC team in Markham. The NOC Support Specialist will be a part of a Global Technology Infrastructure department that is responsible for managing and supporting the global network and security infrastructure. The team performs multiple operational, project and engineering aspects in routing, load balancing, monitoring and optimizing the network.

Responsibilities:
- Work closely with regional global teams to provide ongoing support for the global network infrastructure.
- Track all incidents and customer request in the Service Desk System.
- Follow documented procedures for incident resolutions for many repetitive types of support requests.
- Monitor data and voice circuits and work with carriers to resolve outages.
- Monitor Data Centre status and work with Colocation Providers to resolve issues.
- Provide proactive monitoring of customer network and equipment under management
- Assist and monitor network configuration changes in accordance with the firm?s change management process.
- Perform root cause analysis for service interruption/recovery, deploy preventative and corrective measures in the enterprise.
- Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when needed.
- Support wireless roaming coordinator with updates to back office systems as needed.
Requirements
Qualifications:
- 2+ years of experience in IT infrastructure operations support role.
- Basic knowledge of network routing and switching technologies and protocols.
- Experience with various Juniper equipment including routers, switches and firewalls.
- Experience with Cisco routers, switches and firewalls is a plus.
- Basic understanding of IP telecommunications technologies.
- Basic understanding, working knowledge of SIP Protocol and Troubleshooting with Wireshark.
- Technical degree in IT or equivalent experience.
- Scripting and Programming knowledge is a plus (python, bash, perl, phpp).
- Working know knowledge of Unix / Linux operating systems.
- Cisco CCNA or Juniper JNCIA certification or higher preferred.
- Excellent relationship building and communication and documentation skills.
- Excellent time management skills.
- Flexible and able to multi-task in a dynamic fast pace environment.
- A team player that can also work independently.
- Strong desire to learn and grow with the organization.

All interested applications send your resume directly to [email protected]
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North York, ON

5140 Yonge St
Suite 1500
North York ON M2N 6L7
416.227.0581
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