Administrative and Customer Support Professionals in Highest Demand
A role is awarded points if it is above average demand compared to other administrative and customer support roles. Roles that had below-average demand received zero points toward their score. Roles were scored by comparing their 2022 growth to the second half of 2021.
Administrative Support Specialists3.88
Executive Assistants, Senior Administrative Assistants1.19
Ranking of roles is based on a proprietary analysis of more than 240,000 positions posted on more than 100 independent job boards and company websites.
Administrative and Customer Support Managers’ Hiring Plans
Hiring for new roles
Hiring for vacated roles
Increasing the number of contract employees in their department
Finding Skilled Talent is Toughest in These Areas
of administrative and customer support managers say it’s challenging to find skilled professionals
The most challenging areas to hire for:
- Customer service/call centre
Motivations of Administrative and Customer Support Workers on the Move
The main reasons administrative and customer support professionals plan to look for a new job include:
- A higher salary
- More opportunities for advancement
- Unhappy with manager
are actively searching for a new role or plan to, by the end of the year
*Robert Half calculations are based on job postings provided by TalentNeuron™, a comprehensive source of global labour market analytics by Gartner.
Labour Force Survey — August 2022, Statistics Canada; September 9, 2022.
Labour Unemployment Numbers —August 2022, Statistics Canada; September 9, 2022
Online surveys developed by Robert Half and conducted by independent research firms in 2022. Respondents include executives, senior managers and employees from small (20-249 employees), medium (250-499 employees) and large (500+ employees) private, publicly listed and public sector organizations across Canada.