Administrative and Customer Support Hiring Trends 2023

Administrative and Customer Support Professionals in Highest Demand

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Executive Assistants 43%
Office Specialists 29%
Administrative Assistants28%
Office Managers 26%

The ranking of roles is based on proprietary analysis of more than 186,000 positions posted on more than 300 independent job boards and company websites across Canada over the previous two quarters. Percentages reflect quarter-over-quarter growth.

Administrative and Customer Support Managers Are Hiring — and Challenges Continue

January-June 2023

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Hiring for new roles

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Hiring for vacated roles

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Facing challenges finding skilled talent

Demand for Contract Workers Increases

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of administrative and customer support managers plan to hire more contract professionals in the first half of 2023 (a 44% increase from July-December 2022).

Top areas where managers plan to add contract professionals:

Administrative support
Customer service and call centres
Office services

Most Administrative and Customer Support Professionals Want Remote Roles

Types of jobs these professionals are interested in pursuing:

A fully remote position: 57 per cent
A hybrid position: 49 per cent
A fully in-office position: 22 per cent

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of administrative and customer support professionals are looking or plan to look for a new job in the first half of the year.

Current Unemployment Rates

0.3%

Administrative services managers

0.9%

Dispatchers

1.1%

Office and administrative support supervisors

1.5%

Executive administrative assistants

2.2%

Administrative assistants

Labour Unemployment Numbers — December 2022, Statistics Canada, Jan. 6, 2023.

In-Demand Roles and Hiring Trends by Profession

See which jobs employers want to hire for soon, based on Robert Half’s unique demand scoring system.

Administrative and Customer Support

Finance and Accounting

Human Resources

Legal

Marketing and Creative

Technology

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Canadian Job Market Outlook

Uncover the nationwide trends that are moving the job market.

Explore Trends

Remote Job Trends

The divide over remote work deepens — plus see which roles are yielding the most remote opportunities.

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Data Sources:

*Robert Half calculations are based on job postings provided by TalentNeuron™, a comprehensive source of global labor market analytics by Gartner®. GARTNER and TALENTNEURON are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in Canada and internationally and is used herein with permission. All rights reserved.

Labour Force Summary — April 2023, Statistics Canada, May 5, 2023

Labour Unemployment Numbers — April 2023, Statistics Canada, May 5, 2023

Online surveys were developed by Robert Half and conducted by independent research firms. Respondents included executives, senior managers and employees from small (20-249 employees), medium (250-499 employees) and large (500+ employees) businesses in private, publicly listed and public sector organizations across Canada.