Administrative and Customer Support Professionals in Highest Demand

A role is awarded points if it is above average demand compared to other administrative and customer support roles. Roles that had below-average demand received zero points toward their score. Roles were scored by comparing their 2022 growth to the second half of 2021.

  • Administrative Support Specialists3.88

  • Executive Assistants, Senior Administrative Assistants1.19

  • Administrative Assistants0.91

  • Office Managers0.76

  • File Clerks0.63

Ranking of roles is based on a proprietary analysis of more than 240,000 positions posted on more than 100 independent job boards and company websites.

Administrative and Customer Support Managers’ Hiring Plans

July–December 2022

Hiring for new roles

Hiring for vacated roles

Increasing the number of contract employees in their department

Finding Skilled Talent is Toughest in These Areas

of administrative and customer support managers say it’s challenging to find skilled professionals

The most challenging areas to hire for:

  • Administrative
  • Management
  • Customer service/call centre

Motivations of Administrative and Customer Support Workers on the Move

The main reasons administrative and customer support professionals plan to look for a new job include:

  • A higher salary
  • More opportunities for advancement
  • Unhappy with manager

are actively searching for a new role or plan to, by the end of the year

Your Resource for Meeting Today’s Hiring Challenges

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Remote Job Trends

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In-Demand Roles and Hiring Trends by Specialization

See which jobs employers want to fill soon, based on Robert Half’s unique demand scoring system.

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Data Sources:

*Robert Half calculations are based on job postings provided by TalentNeuron™, a comprehensive source of global labour market analytics by Gartner.

Labour Force Summary — December 2022, Statistics Canada, January 6, 2023

Labour Unemployment Numbers — December 2022, Statistics Canada, January 6, 2023

Online surveys developed by Robert Half and conducted by independent research firms in 2022. Respondents include executives, senior managers and employees from small (20-249 employees), medium (250-499 employees) and large (500+ employees) private, publicly listed and public sector organizations across Canada.