Don’t panic. Making mistakes at work is a fact of life. There are times when we all wish we had double-checked our figures, reread an email before hitting send, or removed our foot from our mouths before speaking. Though it feels terrible, there’s a lot to learn from making mistakes at work, even in the world of accounting and finance.
First of all, you're not alone. According to a new survey, more than four in 10 Canadian professionals (42 per cent) said they've cried at work. A further 64% admitted to losing their temper at work.
Making a mistake is just one of the challenging situations that can lead to such emotional outbursts. It ranks up there with overbearing bosses, coworker conflicts, personal problems and heavy workloads.
Once you acknowledge your error and take steps to correct it, you may emerge wiser and more capable of greater challenges ahead. But first, start saving face. Here are five steps to take to start that process.
1. Forgive yourself for mistakes at work
After making mistakes at work, you likely feel embarrassed, fearful and frustrated. Maybe you raced through your day trying to finalize next quarter’s forecast when you suddenly realized that the report you emailed out earlier has an error in column K, rendering your analysis way off the mark. You’re mortified and petrified that your mistake will cast a pall over your performance forever.
Take a small amount of time to acknowledge what happened, and then let it go, because you have repairs to make. Pull yourself out of the gloom of realizing you're not perfect.
2. Confess and take responsibility
Although it’s important to understand why the mistake happened, this is no time for excuses. Take responsibility, apologize to all affected parties for your misstep and promise to do better in the future. Avoid blaming coworkers or circumstances (though you may want to consider whether certain distractions in the workplace led to your flub). Keep in mind, there’s a difference between acknowledging fault and berating yourself. Own up to your part but also display confidence in your abilities. Lastly, if your manager or peers have sound advice, use your listening skills and be open to their ideas to resolve the issue.
3. Do what you can to set things right
Create and communicate your plan to set things right, such as volunteering to work extra hours to undo the damage. If you caused a ripple effect that is now out of your ability to stop, let your boss or coworkers know you would still like to help, even if it means taking on some of their projects. This will help you rebuild accountability and trust. When the dust settles, follow up to see if there are additional action items you can complete.
4. Take stock of what you've learned
This is where you can find the silver lining. This experience could reveal hiccups in your process or help you be more careful in the future. Ask yourself, “What will I try to do differently? What still works?” Ask peers for feedback on how you could have avoided this blunder. Check in with your boss on the aspect of your work where the error occurred. You may have thought you understood the process, only to discover you do not. Think of yourself as someone who embraces lifelong learning.
5. Get back to work or move on
Don’t dwell. This mistake was one moment in your career, likely amid myriad successes. So, get back into your daily work while applying your new insight. The bottom line is that one mistake — even a big one — doesn't have to derail your career. Focus on your ongoing self-awareness and improvement, while regaining faith in yourself and restoring it within your team. Failure is part of life, and your response will demonstrate your professionalism and resilience.
If you find yourself after this experience hating your job — or if you're fired because of your mistake — start exploring your options. Discover the opportunities that are out there, and get your references in place and your accounting resume updated. Compose your comeback story and start anew.
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Editor's note: This post was recently updated with new survey information.