Happy and engaged workers are key to a company’s success. More than 2 in 5 administrative and customer support professionals cite recognition as a top contributor to their job satisfaction, aside from salary, benefits and perks.*
Prioritizing recognition and celebrating the achievements of in-office and remote teams can boost employee morale and strengthen camaraderie, which can enhance job satisfaction and improve retention.
The Workplace is Evolving
79% of hiring managers said the responsibilities for administrative and customer support professionals have increased with the shift to more remote business models.
87% of hiring managers said administrative and customer service professionals have more of a career-growth track compared to five years ago.
Source: Robert Half survey of more than 150 hiring managers who work in the administrative and customer support fields in Canada.
5 employee rewards and recognition ideas
Not sure how to best show your staff members that you value them? Here are 5 ways to show your gratitude.
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Celebrate important milestones. Hold a virtual or in-person celebration to recognize achievements. Arrange for festive treats to be delivered to virtual participants.
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Publicize it. Acknowledge employees’ contributions in a certificate or an email, and copy key executives. Feature top performers in the company newsletter for more exposure.
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Give the gift of time. Consult with your HR and legal departments for this one, but given the okay, encourage team members to log off early on a Friday to show your appreciation for their efforts, and offer additional time off or extra vacation days for jobs well done.
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Provide new opportunities. Ask employees to mentor others, and introduce new leaders to management. Promote from within and encourage team members to pursue growth opportunities in the company.
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Offer a monetary reward. Award a one-time bonus or financial incentive to individuals or teams who meet specific goals or metrics.
*Consult with your HR and legal departments.
Strategies managers found effective in the last year to retain administrative and customer support workers:
83% - Allowing employees to work remotely
79% - Accelerating promotions or job title changes
79% - Alleviating workloads (e.g., reassigning projects, hiring contract professionals)
79% - Expanding professional development opportunities
79% - Increasing compensation
78% - Letting employees choose their schedule
75% - Increasing recognition efforts
Multiple responses allowed. Source: Robert Half survey of more than 150 hiring managers who work in the administrative and customer support fields in Canada.
© 2023 Robert Half Canada Inc. Numéro de permis du Québec AP-2000503.
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*Source: Robert Half survey of nearly 215 administrative and customer support professionals in Canada.
